Thoughts

My take on the endurance changes of SSD 3d NAND Technology

A SSD (Solid State Drive) is the storage industries replacement for HDD (Hard Disk Drive) Technology. It is used in newer mobile devices and some desktop devices. SSD tech improves performance significantly by thirty or in some case fifty percent.

When SSD technology first came out I did not recommend it due to the endurance of the technology. The industry didn’t really say much on the difference of endurance between SSD’s and HDD’s. But in my experience SSD tech with its limited amount of writes did not outlast HDD tech by a long shot and recovery when these devices failed also proved to me more problematic than its counter part. I service customers that use their devices for average Internet and work use, due to these limitations I was not recommending SSD technology to my customers that wanted to purchase devices that introduced them.

The storage industry released a new SSD storage technology during the end of 2017 called 3d NAND memory technology. This memory technology is used in SSD devices to store data. Due to the limitations of the prior 2d NAND technology where packing more cells onto a 2d plane was causing problems with data integrity, storage manufactures have moved to designing memory tech in 3 dimensions to bypass these limitations.

The Good:

  • No physical sizes changes
  • Better endurance: For light to medium use 14 to 17 years, heavy use 3.5 years
  • Smaller power requirements: %25 percent less compared to 2d NAND. This means that battery life should increase slightly during read and write operations.
  • Larger storage capacity: Right now manufactures have released 256 and 512 versions, but we expect to see 1TB and 2TB models by the end of the quarter of 2017.

The Bad:

  • Price: Due to demand and manufacturing difficulties compared to 2d NAND Prices are expected to go up in 2017 and level off sometime in 2018.

The Ugly

  • SSD Data recovery is still a nightmare making recovery jobs more expensive. Be sure to have a disaster recovery solution in place before using one of these devices. When these devices fail due to poor manufacturing quality or wear and tear its a good chance that data will be difficult to recover. The price range on physical recovery of data on SSD’s can be around $4000 and up if the device is not accessible under normal circumstances.

Contact me for a free quote on upgrading to an SSD or if you need data recovered.

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Windows 10 Creators Update (1709) Performance Issues Alert

Customers should watch out for a recent update to Windows 10 called “Creators Update (1709)”. The update is very big, it’s almost like installing a new version of windows. You might experience a performance hit to you device’s ability to perform while this update is downloading or installing. When the update installs it may ask to reboot your computer. There are reports of machines rebooting themselves depending on your device’s update settings. It could spend an hour or more updating you machine. During this time you will be unable to use your device. Walk away and let it finish the update. Don’t get impatient and restart you computer or it will just happen again at a less inconvenient time.

Limited Choices in Delaying Windows 10 Updates

Due to how Windows 10 automates the update process and that there are no real options to cancel an update that requires a restart of your device. Nor is there an option to schedule updates for a more opportune time. This means that updates that don’t require a restart will run in the background without your knowledge and if your system slows to a crawl you wont really know what’s causing it. But for future purposes, you can schedule updates that require a restart to run during a time when you are not using your device. This means that even though a download or install of an update might slow down your device, at least you wont be locked out of your device if Windows 10 restarts to update your device at an inopportune time.

Take Notice
You will probably need to leave your device running at all times for this to work. Otherwise Windows 10 will try to update the following day. If your device is off during these times it attempts to update Windows 10 will constantly nag you to update. Since your device is off during the times it wants to update the nagging may evolve into a endless cycle causing interruptions in your work.

Warning
Scheduling update restarts will enable the device to wake from sleep, install updates and restart. Please be aware that if you expect your device not to wake from sleep automatically you probably do not want to use this option. I don’t think the Windows update service cares whether your device is plugged in or not. If your device is in sleep mode, unplugged and it has a batter if an when Windows 10 automatically wakes your device it may fail or delay to update if your device runs out of battery power before the amount of time it needs to install the update.

Scheduling Update Restarts

Click on the Start menu, open the Settings app, and select Update & security > Windows Update. As you can see on the screen above there’s already an option to select a restart time to finish installing an update.

Settings: Update & Security Screenshot
Settings: Update & Security Screenshot: Windows Update Screenshot

Conclusion

Short of disabling the update service entirely (not very good for security) it is recommended that you run this update and let the process finish with out interruption as soon as you can.

If you have a problems with the update process or you would like assistance with limiting the consequences to Windows 10 automatic update process contact me for a free quote.

App Devs, please stop asking for reviews

When I update apps on my mobile devices I am seeing a really terrible trend, developers taking up space in their update notes begging people to review their app. I need to set the record straight before this gets out of control.

If your app is worth giving a review, I will go out of my way to do that. But when you ask people for reviews there is a sense of wanting to compel us to leave a review when the innovation isn’t really there in your app. This results in really low quality reviews. Do something that makes you say, “You know what? This app/update is awesome, it deserves a review”. Customers of your app will feel the same way and go out of their way to leave a review without you having to say anything.

The problem with asking customers to leave a review is:

  1. It’s annoying, its like begging a customer for business. The request is out of place. Its like a stalker that keeps asking you to take them back. Stop it, just stop.
  2. Asking for a review unconsciously has an effect that assumes your app doesn’t deserve it otherwise you would’nt be asking. If your app was innovative it would just be assumed that your app is worthy of a automatic review.
  3. There has to be a really good reason to want to review your app. If that reason doesn’t exist, you create a schism between you and your customer base. The customer that does leave a review will expect something in return since your app clearly doesn’t deserve it, after all you are begging someone to leave a review. Why would you do that, should’nt your app being in the market be enough? Please dont use the middle man as a excuse, you choice to put your app on that platform.

    I am very selective on which developers give reviews to. I look out for the following things:

    • Does the app attempt to use non-proprietary formats so my data isnt locked behind some obscure development decision?
    • Does it have support for encryption if applicatable?
    • Does the developer refrain from using a intrusive subscription model?
    • Does the developer respond to suggestions and support request in a reasonable amount of time?
    • Does the developer innovate where possible?

      If you are not doing anything in the above bullet points, im sorry but your app does not deserve a review. I am very selective in which apps I give reviews for. I can only remember one app that I went out of my way to give a review for: Editorial. You know why? Because the app is so innovative that for me to not give a review would make me feel bad. The app does so much to improve my life that I absolutely feel compelled to say something about it.

      Just stop. If your app is worthy for a review your customers will go out of there way to make it know that your app deserves a review.

      Relocated to Sebastopol, Still Servicing Santa Rosa Community

      Dear Customers, due to the out of control price gouging in rent prices. I am no longer living at Santa Rosa. But I still provide technical service to the community at Santa Rosa twice a week (by appointment only, no walk-ins available) at Share Exchange Business Office located at 533 5th Street. You can schedule an appointment by calling me at 707-536-1527, texting me on my cell at 707-416-5811, or contacting me from the website.

      If you are renting please consider not going along with the perceivable out of control rent increases for the good of the community. Thank you.

      Tmobile Billing and Automated Payment Department Customer Service Issue

      Spoke to: Chastity – supposed supervisor

      The issue is that I changed the cc card on file and made a payment for august with a customer service rep he asked me to call *233 which I did to setup automated bill pay it did not go though . The automated system connected me to a rep. The rep that asked me for the billing zip code I gave her the new the zip code for the credit card number I changed with the last rep. The rep asked me again the billing zip code as if I gave her the wrong one (obviously they won’t tell you it’s wrong for security purposes) I said which one because I do not know which they had on file. The customer service rep responded as if I responded with I did not no my zip code. I repeated my answer that I did not know which zip code they hand on file now since the credit card changed with the last rep. She repeated the question, at this point I started to get terse as I started to feel like she had been doing this a thousand times and was not interested in listening to what I said. I repeat my answer in a stern voice that I did not know which credit card was on file at this point due to the fact that the card was charged with the previous customer service rep. Silence on the lineā€¦then music. I was put back into the queue. After about 30mins of being on hold the call rang though but I was put in the queue again probably by the same rep that I talked to who put me back in the queue. After another 30 mins of being on hold the call rang though and I was able to finally I speak to someone. She identified herself as Chasity. I asked to speak to the head of that department or who she reported to, she would not answer the question and kept repeating that she was the supervisor and that there was nobody higher than her, and could she help me. I released the call at this point.

      I plan to call the corporate headquarters as soon as I get time. I need to speak to some much higher up So I can explain that the quality of customer service is unacceptable.

      I want 2 months free for having to spend two hours of my time and I want automated payment setup for September and I don’t want to be double charged for august from the automated system charging me for august since it was already paid for.

      Your staff are not handling issues very well the automated payment should have been setup when the payment was taken and I should have not been asked to set this up myself.

      There is no chain of command where you can escalate issues if you get a bad chain of employees when trying to get your issue handled. If you get a bad support rep. (and tmobile has many), you’re screwed. It seems like from my experience that the reps. will just drop the call if you don’t play ball with the way things are. Meaning that they just want you to repeat information so they don’t have to do their job. They seem to deliberately misinterpret the call in such a way a to do the least amount of work to help.

      Slab City

      Off grid thoughts

      To my friends and customers. I have grown weary with living in our current society. The reasons are complex but over the years I have discovered many untruths about what I been told about many facets of how society is run. I had a awakening after reading “The end of all evil” which basically sums up the qualities society is based on. I want to live in a better world, in order to do that I can no longer contribute to the problems in society by being part of it.
      So, I have been researching places to go where I will be outside the current machines of society. I am researching how to travel, live and stay safe in Slab City. Some may say you can never really extract yourself from the problem totally and that you will end up relying on the system somehow. Mabel that’s true… The point really is that for me to make a positive contribution to people by involving myself in centralized government as little as possible. Freedom is a gift, to allow any person or system take that away for any reason is harmful to everyone.

      I do not plan on being in civilization as we know it in 2018. I hope to be off-grid by then.

      Off grid update

      2017-12-26 | 12:00pm

      I wish I could say that I will for sure be off grid by 2018. For family reasons this may not happen as I want it to happen. I am still researching a searching for my options. The idea still is to live/build an earthship that is completely sustainable and living off-grid, but I am not sure when this is going to happen now as I have to weigh my options.